Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: May 8, 2025
Table of Contents
This Privacy Policy explains how GENS ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our dating application, website, and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our Service, including:
Information You Provide Directly:
Account Information:
When you create an account, you provide us with information such as your name, email address, date of birth, gender identity, sexual orientation, and location.
Profile Information:
You may choose to provide additional information for your profile, such as your interests, hobbies, lifestyle, values, goals, photos, and videos.
Communications:
We collect information contained in your communications with other users through the Service, as well as any messages or feedback you send to us.
Verification Information:
To enhance safety and authenticity, we may collect information to verify your identity, such as government-issued identification or facial recognition data (with your explicit consent).
Payment Information:
If you subscribe to premium features, we collect payment information necessary to process your transactions, such as your credit card details or other payment method information. This information is processed by our secure payment processors and not stored directly by us.
Survey and Research Information:
We may collect information you provide when participating in surveys or research studies.
Information Collected Automatically:
Device Information:
We collect information about your device, including the device type, operating system, unique device identifiers, IP address, and mobile network information.
Usage Information:
We collect information about your activity on the Service, such as the profiles you view, the users you interact with, the features you use, the dates and times of your access, and the duration of your sessions.
Location Information:
With your consent, we may collect precise location data from your device to suggest potential matches near you. You can control location sharing through your device settings.
Cookies and Similar Technologies:
We use cookies, web beacons, and other similar technologies to collect information about your browsing activity and preferences. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use your information for various purposes, including to:
- Provide and Maintain the Service: To create and manage your account, display your profile to other users, and facilitate connections.
- Personalise Your Experience: To suggest potential matches based on your profile information, interests, location, and activity on the Service.
- Communicate with You: To respond to your inquiries, provide customer support, and send you important updates and notifications about the Service.
- Improve and Develop the Service: To analyse user behaviour, conduct research, and develop new features and functionalities.
- Ensure Safety and Security: To verify user identities, detect and prevent fraud and abuse, enforce our Terms of Service, and promote a respectful community.
- Process Payments: To process your subscriptions and other purchases.
- Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
- Marketing and Promotions (with your consent): To send you promotional materials and offers about our Service or related services that may be of interest to you. You can manage your marketing preferences at any time.
4. Your Choices and Rights
You have certain rights regarding your personal information:
Access and Correction:
You can access and update most of your profile information directly within the Service. If you need assistance accessing or correcting your information, please contact us.
Deletion:
You can delete your account at any time through your account settings. Upon deletion, your profile will no longer be visible to other users, but we may retain certain information for legitimate business purposes (such as fraud prevention and legal compliance) as permitted by applicable law.
Objection to Processing:
You may have the right to object to certain processing of your personal information, such as for direct marketing purposes.
Restriction of Processing:
Under certain circumstances, you may have the right to request that the processing of your personal information be restricted.
Data Portability:
You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent:
If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
Privacy Settings:
You can manage certain privacy settings within the Service to control how your information is displayed and shared with other users.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request by applicable law.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server facilities, and access controls. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Data Retention
We will retain your personal information for as long as necessary to provide the Service to you, fulfil the purposes outlined in this Privacy Policy, and comply with our legal obligations. The retention period may vary depending on the type of information and the applicable laws.
7. Children's Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence, which may have data protection laws that are different from the laws in your country. By using the Service, you consent to the transfer of your information to these countries. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated Privacy Policy on the Service or by sending you an email notification. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
GENS Privacy Team
Email: info@gens.com.au
By using GENS, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
Questions about our Privacy Policy?
If you have any questions about how we handle your privacy, we're here to help.